Orders will be processed and posted via Australia Post within three business days of receipt of payment.
We love the products we stock and want you to feel the same way about your purchase. If you change your mind or are not happy with your product for any reason, you are free to return your product for refund or exchange provided that the product:
Is returned within 7 days of purchase;
Is unused and in its original condition; and
Is returned by Registered Mail with all original packaging and proof of purchase from Killafish Productions.
If the product came with a free gift, that gift must be returned with the purchase or the value of the gift will be deducted from your refund/exchange voucher.
Please contact us before returning your order or part thereof.
Gift Vouchers are non-refundable.
Change of Mind
Refunds or Exchange Vouchers will be issued for your purchase price less postage and a 10% restocking fee. In the case of Change of Mind Returns, postage will be at the expense of the customer.
Faulty Goods or Delivery Errors
We will provide you with an exchange voucher, full refund or item repair or replacement including reimbursement of return postage costs where:
The product is faulty or is not of acceptable quality;
The incorrect item is delivered;
The product does not match our description and images;
You can present proof of purchase from Killafish Productions.
Where possible and practical we will endeavour to replace items like for like, or have them repaired and returned at no charge to you. If this is not possible or practical we will issue a full refund or exchange voucher based on your preference.
We reserve the right to assess the condition and age of the returned goods prior to a returns agreement. We will not offer an exchange voucher, refund, repair or replacement where we deem the item fault to be the result of misuse or neglect.
In the case of faulty goods and incorrect orders we request that the products be returned via Registered Mail with the postage receipt for reimbursement. No
responsibility will be taken by Killafish Productions for goods lost in transit that are not returned by Australia Post Registered Mail.